OUR PROCESS
Know what's happening. Every step of the way.
There's nothing worse than leaving your car at a workshop and having no idea what's happening after that.
At GIG, the process is simple.
Inspect. Diagnose. Explain. Repair.
No guesswork. No vague updates. No surprises when you come to pick up the car.
01 — Inspect
Every car starts with a proper, hands-on inspection.
We don't just take a quick look, write up a quote and start replacing parts. We take the time to understand the vehicle and the concern you've brought it in for.
02 — Diagnose
We find out what's actually wrong.
That means using the inspection findings, diagnostics and technical knowledge to get to the root of the problem — rather than guessing or changing parts until something works.
03 — Explain
This is where things get different.
We'll show you what we've found and explain it in plain English.
You'll know:
- What's wrong
- Why it's happening
- What needs attention now
- What can safely wait
- What we recommend
- What it will cost
You decide what happens next.
04 — Repair
Once you've approved the work, we get started.
Whether it's routine maintenance, a mechanical repair, diagnostics or something more complex, the same standard applies: do the job properly.
And while the work is underway, we'll keep you updated with photos and videos so you're never left wondering.
Why It Matters
Because the people overseeing your car are involved throughout the process, there's no disconnect between what you're told and what's actually happening in the workshop.
That's the whole point.
You don't just get a repaired car. You get confidence in the work that was done.
The GIG Confidence Report
For us, transparency doesn't stop when the car leaves the workshop.
Our goal is to give customers a clear record of their vehicle's condition — what was found, what was repaired, what can wait and what may need attention down the road.
You leave with more than a bill. You leave knowing your car better.
That's peace of mind.
See the services this process applies to, learn about pickup and drop, or book a service to get started.